The right service is vital to us, because without it our customers can’t enjoy themselves. That’s why we custom string your tennis racket, fine tune the clips on your mountain bike or help you choose the skis right for you so you can relax and maximize your enjoyment! Join the thousands of happy customers and visit one of our convenient locations in Baltimore or Columbia , MD today!
WHAT OUR CUSTOMERS HAVE TO SAY:
SUNDAY AUGUST 4, 2013
Dear Mr. Davis, My daughter, Heather and I came out to your store in Columbia, MD this morning for the group ride and were totally impressed with the ride and all of your staff. We are new to cycling and this was our first experience with your store and I am delighted to say that it left a lasting great impression. The ride was well organized and the staff extremely friendly and helpful. Heather got a flat tire about 6 miles out on the ride, we called Andrew for assistance and within a short time, He and Travis were there to assist us. Travis quickly changed the flat and was courteous and professional. While placing the tire back on the frame, he noticed that the handle bars on Heather's bike had been put on upside down. (Now embarrassing enough, there is a family story behind the handle bars as this was a bike purchased from a online bike company.) Travis fixed the handlebars, placing them on correctly, alleviating the challenges she had been having but couldn't figure out why her bike wasn't shifting correctly. The next 10 miles were awesome for Heather and she rode happily and safely back to your store. Travis and Andrew were very professional and amiable while helping us and we greatly appreciated their efforts in fixing her bike's issues. While back at the store, several of your staff were extremely helpful and knowledgeable as we purchased some additional pieces of equipment for our bikes. Thank you again for providing such a wonderful experience to those of us who are new to the sport of cycling and those that are more experienced. It was a beautiful day for a ride and we are both glad and grateful that we chose to come up to your store for the ride. We live in Fairfax, VA area and traveled about 50 miles for the ride.
–Amy & Heather
TUESDAY JUNE 25, 2013
Steve, I just want to personally thank you for all the detail you give to my bike. I cannot say enough positive things about you and the other guys in the shop. It is really nice to know that every time I get my biked looked out, it rides smooth as silk afterwards. I don't know if you guys get thanked enough for the hard work that your guys do, but it is greatly appreciated by many I am sure.
SATURDAY JUNE 01, 2013
Hello Mr Davis I just wanted to tell you how great your store and employees are.I have been a customer for many years now because of your Columbia stores customer service.It started with Mike Stone who told me to come ride a Specialized Tarmac demo on a Tuesday night ride.I was quite out of shape but could not pass up that opportunity I was very slow and Mike stayed with me the whole time instead of riding with the group.Any time I have come to your store I am treated like family it is sooooo warming.The most recent was last week I had some work done to my bike but when I rode my bike after the work it made a clicking sound I hate my bike making noise so I brought it back in and Matt took it and fixed it on the spot no questions asked I thought I would have to leave it and be without a bike but I had my bike back with in about 20 minutes fixed with no noise.I live near Annapolis where there is a Bike Doctor on every corner but I drive 50 miles round trip to your store because of how I am treated.I do not know much about bikes so it is very comforting at your store when I am told something needs to be replaced I never need to wonder if it really does.I bought my mountain bike from you and my drean is to own a Specialized road bike one day when I can afford one and guess where I will buy it :) Every employee is as nice as the next whom ever does the hiring does a owesome job.I thought you should know this and again I just want to THANK YOU.
SATURDAY JANUARY 5, 2013
I bought a snowboard system on Saturday 1/05/13 and was waited on by Tom , a guy who use to live in Vermont. I must say some of the best service I have ever received. Personable , knowledgeable, courteous all around great!!
SATURDAY SEPTEMBER 01, 2012
"I want to thank the staff of Columbia Princeton Sports, on Friday 27 July 2012 near closing time the staff was patient and courteous with me the whole time during my search for the right bike. I thought the search was exhausted and planned to go home and look online for what I wanted, when Corey Adams walking out the store to go home sincerely commented that's a good bike, I explained it's not what I was looking for. He stopped and took interest in what I was looking for, I explained and said lets go inside and see if we can find it, by that time it was ten till eight (closing) most people would be annoyed and say, you can come back in the morning. Corey Adams was able to pull up the bike that I was looking for and the lockout shock I was wanting installed on it.
Cory placed the order and processed the payment with no sign of grief. That, night ended half hour passed closing, as I thanked him for the help and he said to me,"No problem whatever takes to get you out biking," his statement was genuine.
Since then I have been back for a couple of fixes and adjustments, this has been made painless with Princeton Sports one year free maintenance and warranty on parts and labor. When you talk to Cory Adams you can see he purely loves the sport and clearly puts his heart into the craft of bicycle engineering.
MONDAY JULY 8, 2012
"I came into Princeton Sports with my old mountain bike that I have not ridden since 2001. Alex came over to assist me and what a great employee you have in him. He was helpful, knowledgeable, and helped me order a tune up for my bike, fit me for a helmet and also discussed different trails in the area. He did a first class job and I wanted to make sure I let Princeton Sports know how satisfied I am with his service.
FEBRUARY 27, 2012
"I just want to let you know what great service we had a couple of weeks ago by Alex in the ski dept. He did such a nice job of explaining the equipment, showing my son how to use everything and made Gordy, my son, feel just super happy to have a new snowboard!! He even took time to show me how to pack the travel bag when I came back with a question. Now that is service!!! Josh was also very helpful and kind. Gordy and I really appreciate the wonderful service from both Josh and Alex in selecting his first snowboard. Thank you!!!
WEDNESDAY FEBRUARY 1, 2012
"I just wanted to leave a message and share an awesome experience I had working with Jeff in your ski area. He made custom footbeds for my ski boots to replace an old pair. My Dalbello Krypton boots feel better than ever before and I really appreciated the knowledge and experience Jeff shared with me as well. The entire experience has changed how I feel about your store and gained you a much more loyal customer. Thank you Jeff, you rock!
FRIDAY DECEMBER 30, 2011
"I would like to thank everyone, especially Zach, for working with me on the purchase of my Synapse Carbon Rival 4. I have had it out on several rides now and everything is working flawlessly. First of all, it smooths out the tar and chip roads very well. It makes climbing a piece of cake. Ten percent grades are no problem. The bike handles extremely well on fast descents also. The FSA Wing bars are really nice for long climbs, with the great flat area for my hands. As you can tell, I'm very pleased.
SATURDAY DECEMBER 20, 2011
"Thank you. I sincerely appreciate the proactive and positive manner in which [Tom, Ski Manager] addressed my concerns about my daughters skis yesterday. While the inadvertent damage incurred during the edging and waxing process was not significant, your personal attention recognizing and addressing the situation was significant; significant to customer satisfaction. Your consideration to my concerns was recognized, and valued. Your rapid, and personalized, offers of support regarding any future structure/safety issues, and the credit, were greatly appreciated.
I would also like to recognize and compliment the professional and personal support Josh provided to me yesterday, and most especially to my daughter in fitting her new ski boots. His knowledge and attention to details was evident throughout the entire process. These strengths were the main reason we purchased the boots at Princeton Sports vs going to another supplier. The quality of: training; personalized service; attention to customer satisfaction, is strongly evident.
Too often we do not take the time to recognize the positive, extraordinary actions of others. Both Tom and Josh deserve recognition. I sincerely thank you for providing and promoting them. Keep up the great work!With these events forming a positive foundation, I look forward to future visits to Princeton Sports, with similar compliments afterwards.
FRIDAY DECEMBER 09, 2011
"Over the past two decades, I have owned a range of bicycles and interacted with most of the reputable bike shops in the greater Baltimore area. My wife Rohini has spent several years going through various bikes (and shops) in search of a bike properly fitted to her measurements and riding preferences. At every other store we visited, the employees were more interested in making Rohini fit a bike than in ensuring that a bike fit Rohini. Only when we came to Princeton Sports and worked with Matt did she get the thoughtful, attentive, gracious service we had sought all along. Matt not only worked patiently through the details of Rohini's size, reach and preferred riding position; within 24 hours of our first visit, he had specifically built up a new bike for her to test alongside others in the shop. He then consulted with her during her test rides and arranged for immediate adjustments to the bike she chose, including replacing and then narrowing the handlebar. Rohini was thrilled, and loves the bike.
In addition, after watching me pedal around on my own bike--one not purchased at Princeton Sports--during my wife's test rides, Matt suggested a slightly shorter and more raised stem and swapped out the part on the spot. Instantly, I felt better on my bike.
In his attentiveness, his warmth, his evident skill and knowledge, and his expeditiousness, Matt has been an ideal salesperson. He has won our business for your store, and we are glad to call to your attention the quality of his work.
–David Soud and Rohini Ralby
FRIDAY OCTOBER 12, 2012
""After many weeks of pain after my rides, X-rays, an MRI and follow-up with my Neurosurgeon, you cured my problem. I cannot begin to think you enough for the time you spent adjusting my bike , as well as a few riding tips that I’m now practicing. I had purchased my CAAD10 from Princeton this past Spring, loved the bike, increased my miles, in comparison to previous years, until about mid- July when I began to have significant neck and arm issues. I barely rode in August or September and when I did it was painful afterwards. When I spoke to you a week ago you made the time that evening to see me. Having already registered for the Seagull Century the timing was perfect. This past Saturday I rode the metric , wasn’t certain I wanted to risk the full 100 miles since this was my first ride after the fit. To make a long story short, the ride went perfectly, no tightening, neck or arm pain.
Many thanks to your expertise and helping me enjoy cycling once again. Thanks as well to Princeton Sports for the excellent support . Count me as a very satisfied customer."
—Butch W. via email
SUNDAY SEPTEMBER 9, 2012
""I came in to the Columbia store today for a new saddle for my bike. John helped me pick a great new saddle and get it on my bike and positioned right. What a difference! I noticed a dramatic improvement with my very first ride. I plan on returning for a bike fit session later this fall. Thanks for great customer service and please give my many thanks to John."
—Scott B.via email
THURSDAY AUGUST 30, 2012
""We had purchased the bike at Princeton, so we brought it in for help. Your guys checked everything out and gave us a very reasonable estimate to give it a tuneup and replace one damaged part. The service was exceptional and we got the bike back in great condition just a few days later. Thank you for running such an outstanding business!"
TUESDAY AUGUST 28, 2012
""Can you please send a big thanks to Princeton for me? One of my friends, Stephanie, is interested in getting into Tri's since i have been talking to her about how amazing Mid-Maryland Tri is and how supportive everyone is. She came out to see me at iron girl and loved it. She is a hiker and in great shape and now has a daughter starting college (i.e. lots of new found free time). I sent her to Princeton and told her to say a friend from Mid-Maryland-Tri referred her they really took great care of her. They rock!"
—Heather, Mid-Maryland Triathlon Club
SUNDAY JULY 8, 2012
""I came into Princeton Sports with my old mountain bike that I have not ridden since 2001. Alex came over to assist me and what a great employee you have in him. He was helpful, knowledgeable, and helped me order a tune up for my bike, fit me for a helmet and also discussed different trails in the area. He did a first class job and I wanted to make sure I let Princeton Sports know how satisfied I am with his service."
—Joshua L. via email
FRIDAY MAY 4, 2012
""I have been searching for a bike for at least six months. I've come close to buying one several times, but would always back out at the last minute... mostly because of poor salespeople who appeared to know as much about bikes as I do... which is not much. Then, I came across your store by chance. I was looking for Falls Road Running Store, the packet pick-up location for the Frederick Half Marathon and stopped in your store to ask for directions. I ended up buying the bike of my dreams thanks to Jeff. He was patient and kind and seemed to know and love bikes. Thanks for a good customer experience."
—Stephanie G via email
SUNDAY APRIL 29, 2012
""I would just like to thank your staff for allowing me to come in and use your women's restroom during the Sunday 29 April Iron Girl Half Marathon. Your store was not yet open and I was not a customer so your staff had every reason to decline my request but they did not. I really appreciate how kind they were. They even wished me well when I ran back to join the race course. I live in Baltimore but will travel out to Columbia next time I need a new bike or racket."
—Aruna about our team
WEDNESDAY FEBRUARY 29, 2012
"" I was recently in your Falls Road store to get ski boots fitted from being too narrow... Prior to this, I always had foot pain due to the boots being to narrow. I recently went skiing and am glad to say I did not have any problems with my feet. I just wanted to let you know how appreciative I am of the work he did until I was happy with the fit!!!"
—Stephen H. on his boot fitting
MONDAY FEBRUARY 27, 2012
"" I just want to let you know what great service we had a couple of weeks ago by Alex in the ski dept. He did such a nice job of explaining the equipment, showing my son how to use everything and made Gordy, my son, feel just super happy to have a new snowboard!! He even took time to show me how to pack the travel bag when I came back with a question. Now that is service!!! Josh was also very helpful and kind. Gordy and I really appreciate the wonderful service from both Josh and Alex in selecting his first snowboard. Thank you!!!
—Ms. Davis via email
TUESDAY FEBRUARY 21, 2012
"Thanks for remembering the tire! He did a great job getting the wheels equipment transferred to the new rims. Its customer service like that that keeps my coming back as a repeat customer. I really appreciate it..."
—Jim S. via email